Unified digital experience for modern behavioral care

Setting the context

Akua Mind & Body supports individuals navigating mental health and recovery through structured programs, group sessions, and ongoing care. As their services expanded, so did the complexity of coordinating patients, clinicians, sessions, and community touchpoints across multiple tools and manual workflows.

Akua wasn’t looking for another point solution. They needed a single, secure platform that could bring patient engagement, telehealth, staff coordination, and administration together without losing the human core of care.

Saguna Consulting partnered with Akua Mind & Body to design and build a mobile and web platform that supports patients and staff across the full care journey, from onboarding to ongoing engagement.

Why this mattered

Care experiences break down when systems don’t connect.
Patients felt the friction of fragmented communication. Staff spent time coordinating logistics instead of focusing on care. And as programs scaled, those gaps became harder to manage.

A unified platform wasn’t just an operational improvement, it was essential to delivering consistent, accessible, and scalable care.

The constraint

Akua’s clinical workflows continued to evolve as programs took shape. Requirements changed. Roles overlapped. Schedules shifted.

At the same time, the platform needed to:

• Support complex role-based access across patients, clinicians, and admins
  
• Enable secure telehealth, group sessions, and real-time communication
  
• Integrate with existing EMR systems without compromising data integrity
  
• Perform reliably from day one

Our delivery

Saguna Consulting led end-to-end discovery and design to translate Akua's clinical workflows into a secure, scalable mobile and web platform.

Unified patient and admin platform

A mobile app for patients and a web admin portal for staff were designed to bring onboarding, sessions, and day-to-day coordination into one system.

Telehealth and session management

Support was built for virtual sessions, recurring group appointments, and events, structured through modular data models for appointments, groups, and care tracks.

Secure access and role management

Role-based access, secure chat, and patient verification were implemented to protect sensitive interactions across patients, staff, and administrators.

Scalable and flexible architecture

The platform was architected to absorb frequent changes in rules and schedules, allowing Akua to evolve its workflows without re-architecting the system.

Looking ahead

The platform is rolling out as an MVP across active patients and staff, with a roadmap that includes deeper EMR integration, enhanced analytics, and expanded community features.

Saguna Consulting continues to support Akua Mind & Body as a long-term technology partner helping the platform evolve alongside their mission to deliver thoughtful, scalable behavioral care.

I appreciate how easy it is to work with Saguna Consulting. They move quickly, think deeply, bring a strong design sense, and always show up with a “let’s make it better” mindset, even if it means going the extra mile.